Policies

Student Cancellations/Make-Up Policy

Students are entitled to TWO MAKE-UP lessons with a full-year enrollment and ONE for 16 lessons or less. Lessons must be canceled by calling the office before 12:00 noon for weekday lessons, or before 8:30 a.m. for Saturday lessons. Make-up weeks are included at the end of the school calendar. Student cancellation of a make-up lesson forfeits the lesson. For group classes and lessons, only those cancelled by RCM or the instructor will be made up or reimbursed. Student absences cannot be reimbursed, however students may attend a free Musical Adventures or Rhythm & Movement class for each absence.

Teacher Cancellations/School Closings

Lessons missed due to the teacher's absence will be made up. Emergency closings, weather related or otherwise, will be announced through www.cancellations.com, on our RCM answering machine x5, and sent to e-mail addresses provided by each family. Extra days (up to two) will be counted as additional make-up lessons.

Withdrawals/Refunds

If a student wishes to withdraw from private lessons, a minimum of two weeks' notice must be given to the Conservatory office. Students who withdraw prior to their 5th lesson will be issued a refund totaling 100% of the unused lessons. Students who withdraw after their 5th lesson will be issued a refund totaling 50% of the unused lessons. If a family has paid in full, only a $75 withdrawal fee will be held.  Refunds are not given for student absences.

Student Evaluations

To track student progress, one week in the spring is reserved for student evaluations (mandatory for students 5 -18, optional for adults). The evaluation by a 2-3 teacher panel takes the place of a regularly scheduled lesson. While it is not a "jury," students are expected to prepare diligently for their evaluation according to their teacher's guidelines. Students who miss their scheduled evaluation time will not receive a make-up.

Payment Policy

Full or partial payment is due upon enrollment along with a non-refundable registration fee. Students paying in installments MUST provide RCM with a valid credit card number to keep on file. Selection of Automatic payments allows RCM to charge credit cards on the due dates listed on the enrollment form. Payment in person or mail with cash, check, money order or credit card, must be remitted by or on the due dates. Payments 15 days overdue will accrue a late fee of 1.5% and the card on file will be charged. If a credit card is not left on file, payment must be remitted by the due date. If we are unable to collect tuition, lessons will be immediately suspended.