Student Cancellations/Make-Up Policy
Students are entitled to TWO MAKE-UP lessons with a full-year enrollment and ONE for 16 lessons or less. Lessons must be canceled by calling the office before 12:00 noon for weekday lessons, or before 8:30 a.m. for Saturday lessons. Student cancellation of a make-up lesson forfeits the lesson. For group classes and lessons, only those cancelled by RCM or the instructor will be made up or reimbursed. Student absences cannot be reimbursed.
Teacher Cancellations/School Closings
Lessons missed due to the teacher's absence will be made up. Emergency closings, weather related or otherwise, will be announced through www.cancellations.com, on our RCM answering machine x5, and sent to e-mail addresses provided by each family.
If a student wishes to withdraw from private lessons, a minimum of two weeks' notice must be given to the Conservatory office. Students who withdraw prior to their 5th lesson will be issued a refund totaling 100% of the unused lessons. Students who withdraw after their 5th lesson will be issued a refund totaling 50% of the unused lessons. If a family has paid in full, only a $75 withdrawal fee will be held. Refunds are not given for student absences.
To track student progress, one week in the spring is reserved for student evaluations (mandatory for students 5 -18, optional for adults). The evaluation by a 2-3 teacher panel takes the place of a regularly scheduled lesson. While it is not a "jury," students are expected to prepare diligently for their evaluation according to their teacher's guidelines. Students who miss their scheduled evaluation time will not receive a make-up.
Full or partial payment is due upon enrollment along with a non-refundable registration fee. Students paying in installments MUST provide RCM with a valid credit card number to keep on file. Selection of Automatic payments allows RCM to charge credit cards on the due dates listed on the enrollment form. Payment in person or mail with cash, check, money order or credit card, must be remitted by or on the due dates. Payments 15 days overdue will accrue a late fee of 1.5% and the card on file will be charged. If a credit card is not left on file, payment must be remitted by the due date. If we are unable to collect tuition, lessons will be immediately suspended.
Suzuki violin at the Conservatory opened our daughter's world to music and our lives have been filled with music since she started (our 3 year old son even hums Bach around the house!). We really believe that this early and well-rounded music education has given her with an appreciation of music that will last a lifetime. The teachers and program provide a wonderfully supportive environment that helps each child find the reward and fun in making music!"
Karen McGlinchey, RCM parent since 2006
"I love exploring new music and being able to look and play classical music."
Jade, 14, RCM student since 2003