Policies

Student Cancellations/Make-Up Policy

Students are entitled to TWO MAKE-UP lessons with a full-year enrollment and ONE for 16 lessons or less. Lessons must be canceled by calling the office before 12:00 noon for weekday lessons, or before 12:00 noon on Friday for Saturday lessons. Student cancellation of a make-up lesson forfeits the lesson. For group classes and lessons, only those cancelled by RCM or the instructor will be made up or reimbursed. Student absences cannot be reimbursed.

Teacher Cancellations/School Closings

Lessons missed due to the teacher's absence will be made up. Emergency closings, weather related or otherwise, will be announced through www.cancellations.com, on our RCM answering machine x5, and sent to e-mail addresses provided by each family.

Withdrawals/Refunds

If a student wishes to withdraw from private lessons, a minimum of two weeks' written notice must be given to the Conservatory office. Students who withdraw prior to their 5th lesson will be issued a refund totaling 100% of the unused lessons. Students who withdraw after their 5th lesson will be charged a $50 withdrawal fee.  Refunds are not given for student absences.

Payment Policy

We do not have a "pay as you go" policy. Full or partial payment is due upon enrollment along with a non-refundable registration fee.  Selection of Automatic payments allows RCM to charge credit cards on the due dates. Payment in person or mail with cash, check, money order or credit card, must be remitted by or on the due dates. Payments 30 days overdue will accrue a late fee of $10.  If we are unable to collect tuition and fees, lessons may be immediately suspended.